Pilot products can be found at many of the places listed below.

Office Super Stores such as:
Office Max
Staples
Office Depot

Mass Market Outlets such as:
Wal-Mart
Kmart
Target

Office Product Dealers such as:
OfficeMax Solutions
Corporate Express
Viking
Quill

Drug and Discount Stores such as:
C.V.S.
Walgreens
Sam's Club

College bookstores, stationery stores and arts and crafts stores also carry many Pilot products.

To order any Pilot writing instruments or refills by mail, please visit the SureSource Web site.

Yes! Pilot is proud to introduce BeGreen - the first full line of earth-friendly writing instruments! BeGreen products are made from at least 70% recycled material, yet cost the same as comparable Pilot products. Available in most major writing instrument categories - gel ink rolling ball, liquid ink rolling ball and ball point pens, as well as mechanical pencils - BeGreen offers a wide selection of responsible choices that can be part of an everyday commitment to make our planet cleaner and healthier. For more information on Pilot's BeGreen writing instruments, visit www.pilotbegreen.com.

In addition, our popular Better Ball Point pen, Better Retractable pen, BetterGrip ball point pen, EasyTouch and EasyTouch Retractable ballpoint pens, the Dr. Grip retractable ball point pen, Precise V5/V7 RT rolling ball pens, VBall RT rolling ball pens, and G2 gel ink rolling ball pen are all refillable. So are our SC-B, SC-F and SC-6600 Permanent Markers, and all of our mechanical pencils. Refilling these products extends their useful life and reduces material waste. Another benefit of re-use through refilling is economics. It is considerably less expensive to refill a writing instrument than it is to buy a new one. For example, refilling a G2 mechanical pencil is less expensive than purchasing 1 dozen wood case pencils!

Pilot Perfection Guarantee
The Pilot PermaBall, EasyTouch Ball Point, EasyTouch Retractable Ball Point and Better Grip Ball Point products are guaranteed to provide a quality writing experience. If for any reason, you are dissatisfied with its performance, return the product, postage paid, and we will replace it free with a comparable product.

In the U.S., please return product to:
Pilot Corporation of America
Customer Service Manager
3855 Regent Blvd
Jacksonville, FL 32224

Vanishing Point operating instructions

• For Writing

1. To expose pen nib, press knob until it clicks. This opens the shutter and locks the nib into writing position.

• After Writing

1. To retract nib, press knob as instructed above. The nib will draw in and the shutter will close tightly.

• Filling with Ink Bottle

1. With pen nib retracted, unscrew body.
2. Pull out inner pipe from pen head.

• Using Ink Cartridge

1. Remove inner pipe from holder.
2. Insert cartridge into place.
3. Cover with inner pipe.

• Using Converter

1. Insert converter into pen holder.
2. Dip nib ink and press metal plate to fill with ink.

   IMPORTANT: Always remove pen holder from the body before refilling. Never dip the pen head directly into the ink bottle - ink will get inside the pen head, interfering with the delivery mechanism.

Fountain Pen Care & Cleaning

2. Your fountain pen will function better if cleaned every two months. Never clean a pen in hot water or alcohol. Use cool water only. If the pen is really dirty, use a solution of two-thirds cold water and one-third non-sudsing household ammonia. Shake out any excess water and dry nib with a soft cloth.

3. If you will not be using your pen for a while, clean it by flushing with cold water.

4. Cap the pen properly. Hold the pen upright and place the cap on top of it. DO NOT drop the pen into the cap, or you may end up with ink in the cap.

5. If you are traveling by plane, either fill your pen all the way, or leave it empty. Remember to always uncap the pen with the tip pointed upward. A sudden change in cabin pressure may cause any pen to leak if you don't follow this rule.

6. Always try to use a leather case for carrying your pen(s). This will protect the finish from scratches or nicks.

Fountain Pen Repair

Before sending in a fountain pen for repair for skipping, try the following corrective steps, which may save you time and expense:

1. If you normally use cartridges, put in your converter (make sure it is inserted tightly) and clean the pen with a solution of two-thirds cold water and one-third non-sudsing household ammonia. For really "dirty" pens, fill the pen with the solution and let the nib section soak overnight in the solution. To clean, just fill the pen and empty several times with the cleaning solution, then follow the same procedure with cold water only.

2. Consult your filling instructions; you may not be filling your pen properly. For example, not "bleeding out" three drops of ink when filling a piston pen.

3. If you are writing on chemically coated paper that has a slick feel, wipe the pen point with a soft cloth (not facial tissue) and try writing again. If your pen still skips, try a different paper.
   Note: Many writing pads of recycled or coated paper are not suitable for fountain pens.

4. If your pen skips on the down stroke and the point spreads at the tip and/or has separated from the black feed underneath, the nib is sprung. Try to lighten your touch on the pen. If the pen still skips, you will need to have the nib reworked or replaced.

Please visit www.PilotPenTennis.com.

Airplane Travel
When using many brands of liquid ink pens on an airplane, be sure to remove the cap with the point of the pen upward. This will avoid problems (leaks) that could occur due to cabin pressure.

Most ink stains can be removed by using the following products:

• Motsenbocker's Lift Off #3 - Pen, Ink and Marker Graffiti Remover
  (800) 346-1633, x110 - www.liftoffinc.com
• Amodex Stain Remover - (203) 335-1255
• Lifter-1 - (800) 543-8371 lifter1.com

Rebate Issues
Contact Pilot Pen Customer Service
Contact information